01730 262600|info@wilsonhill.co.uk
This privacy policy sets out how we use and protect any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Our website may contain links to other websites of interest, including all social media platforms. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to us at the address found on our ‘contact us’ page.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
Data Protection Act
In accordance with the Data Protection Act we confirm we will store your personal information in a secure environment and will not share it with any third parties without prior consent. We will keep your records on our database for the duration of your search for a new property or until you inform us that you are no longer require our services. For vendors and purchasers, we have a legal requirement to keep our records for 6 years from the date of a sale.
Referral Fees
Wilson Hill do not offer additional referral services to our clients to aid them in moving home. It is important to us that we are clear and transparent with our clients and customers at all times.
We are sometimes asked by vendors and buyers for names of local solicitors, surveyors, removal firms, etc. In these instances if we make a referral it is based purely on client, customer recommendation and feedback. These are not formal business agreements and we do not seek to receive any referral fees or benefits in kind or reciprocal work. As such sometimes (unsolicited by our staff) Wilson Hill may receive gifts as a thank you for making a referral, these can range from a box of chocolates/biscuits, a bottle or case of wine. In most cases this can be at Christmas or the end of a year.
Customer Complaints Procedure
BCM Wilson Hill Ltd is a member of The Property Ombudsman and we aim to provide the highest standards of service to all our Customers. When something goes wrong, we need you to tell us about it, so that we can improve our standards. To ensure that your interests are safeguarded, a complaints procedure has been introduced. This provides for the matter to be dealt with internally in the first instance and, in the event that we are not able to deal with the matter to our mutual satisfaction with you, by referring you to The Property Ombudsman who will arbitrate on the complaint. If you wish to make a complaint, please discuss the matter, in the first instance, with the person you have been dealing with. If you remain dissatisfied, please put your complaint in writing. Your complaint will be acknowledged within 3 days (you will receive a copy of this document), and the matter will be investigated thoroughly, in accordance with established in-house procedures. A reply will be sent to you within 15 working days of receiving your complaint. If you are not satisfied with the outcome of our initial investigation, you are provided with a further opportunity to have the complaint reviewed by our Compliance Officer, below.
Square Hill
Compliance Officer
Wilson Hill, 4 Lavant Street, Petersfield, Hampshire, GU32 3EW
Or by email to sh@wilsonhill.co.uk
We aim to keep in touch with you regularly, and we will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the issue. In the event that the final review still fails to satisfy your concerns (or more than 8 weeks has elapsed since the complaint was first made) then you can request a review by The Property Ombudsman.
The Property Ombudsman, Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Tel: 01722 333306, Email admin@tpos.co.uk, www.tpos.co.uk
The Property Ombudsman scheme: free, fair & impartial redress (tpos.co.uk)
Please be aware that you will need to address your complaint to us, before contacting the Property Ombudsman, and that you have 12 months from the date of our final viewpoint letter to submit your complaint (with your evidence).